Delivery Terms

www.whisky.sg delivers in Singapore* only.

DELIVERY AND SHIPMENT METHODS

  • Free Delivery Island Wide

Due to strict COVID-19 implementations in our warehouse and chosen courier service, you may experience a slight delay in receiving your free Island Wide delivery managed by J&T carrier. Rest assured that we are doing the best we can to process your orders. We thank you for your patience and apologize for the delay.

Our courier’s delivery hours are between 9am – 10pm from Mondays – Fridays and from 9am – 12noon on Saturdays.

You will receive an SMS from the J&T courier on the day of delivery to the Singapore mobile number you provided upon checkout.

  • Guaranteed Next day delivery

Whisky.SG is pleased to offer a Guaranteed Next Day* delivery option for an additional flat rate of $8 island-wide. 

Orders made before 3pm daily will be delivered by Uparcel on the next working day. 

*This is not applicable for orders placed after 3pm on Friday through the weekend. As our warehouse is closed over the weekend, the orders received from 3pm on Friday, all the way through Sunday night, will be processed by our warehouse crew and fulfilled in the order they were received. 

Should you wish to proceed with the additional $8 Lalamove option, do note that your delivery will only be guaranteed from the next working day. 

 

RETURNS & INCORRECT ITEMS

Goods are not able to be returned after the signing of a delivery other than those which are faulty or damaged when they are received, and these will receive a full refund or store credit. 

In case of any damage or incorrect items, please contact us within 7 days at customersupport@lmdw.sg with your order number, your shipping address, the product code of the defective item, and a photo of the defect. 

Our Customer Care team will get back to you as soon as possible to arrange the withdrawal of the involved items from your shipping address with our carrier. Then refund will be issued.

In case of incorrect address, our Customer Service will reach you directly to confirm your delivery address.