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DELIVERY TERMS

Whisky.SG only delivers within Singapore

Please note that our time specific or date specific deliveries are currently Active.
We highly recommend our customer using TimeSlot delivery option to gain the best online shopping experience.

DELIVERY & SHIPMENT METHODS

STANDARD DELIVERY (FREE)

Standard Delivery requires a minimum* 3 days for processing, packing & delivery completion.

Please note that your Whisky.SG package will be delivered according to our Logistics partner’s schedule and cannot be customised.
You will receive a message prior to the delivery.
Kindly ensure that your order can be received or extra charges will be required to arrange a new delivery.

*Shipping times may increase during peak / surge periods, holiday periods, or in the event of a short-term closure.

TimeSlot Delivery

Specific Delivery Date & Time Slot allows for coordinated delivery time slots which are only available for orders that are placed at least one working day (before 3:00pm) in advance!

Two timeslot available:
– 9:00 am – 3:00 pm
– 3:00 pm – 10:00 pm

We highly recommend you to using our premium delivery option to gain the best shopping experience.

*additional fee applied

PLEASE NOTE

Whisky.SG office is closed during weekends & public holidays. Our warehouse & logistic partners do not deliver on Sundays.
If you require something specific at the last minute for the weekend, we highly encourage you to stop by our Shop & Bar on:

80 Mohamed Sultan Road #01-10
The Pier @ Robertson Quay
Singapore 239013

OPENING HOURS:
Tuesday – Thursday: 4pm – 12midnight
Friday & Saturday: 4pm – 2am
Sunday & Monday: CLOSED

or WhatsApp them at +65 8725 8985 to check if the item you want is available for purchase from the shop, where one of our Bar & Spirits Specialists will respond to your WhatsApp request during our shop’s operating hours.

RETURNS, CANCELLATIONS & REFUNDS

CANCELLATIONS

Whisky.SG is unable to void or suspend orders that are already in process in our system.
Should you have had a change of heart, kindly e-mail customersupport@whisky.sg within 1 hour of order confirmation for us to assist in voiding your order ASAP.
For Health & Safety reasons, Whisky.SG is unable to issue refunds or exchanges for packages that have been signed.

DAMAGED / INCORRECT ITEMS

In case of any damage or incorrect items, please contact us within 7 days at customersupport@lmdw.sg with:

    1.  your order number
    2. your shipping address
    3. the product code of the defective item, and
    4. photo(s) of the defects

Our Customer Care team will get back to you as soon as possible for further investigation. 

INCORRECT ADDRESS

Please ensure that the Singapore-based address you’ve provided in check-out is correct.
In the event it is not, we request for you to contact us within 1 working day to ensure timely delivery of your goods.
In case of failed delivery due to incorrect address, our Customer Service will reach out to you on your Singapore-registered mobile number provided at check-out. Kindly note that additional charges may be accrued due to failed delivery.

NO-DELIVERY ZONE

Do note that the delivery address must be a valid Singapore residential address – we do not deliver to P.O. Box or Parcel Lockers.

However, due to restrictions and limitations (placed by certain institutions and organisations), we are unable to make deliveries to the following areas in Singapore.

  • Jurong Island
  • Tuas Link
  • Changi Cargo
  • Country Clubs
  • Army Camps
  • Seletar Aerospace
  • Off-Shore Islands such as Pulau Ubin
  • Turf Club Avenue
  • Sentosa
  • Singapore Prison Quaters
  • Airbase sites
  • SATS Inflight Catering Centre 1
  • ST Kinetics
  • Shipyards
  • Hospitals
  • Powergrid
  • Airport Boulevard and all airport areas including areas within Changi
  • Airport and Seletar Airport

RETURNS / REFUNDS

Whisky.SG is unable to cancel or refund your order once it’s in our system processing line-up. Kindly double check all orders prior to check out.
Due to Health & Safety regulations, Whisky.SG does not accept returns or exchanges once delivery has been signed.

Unique choice of spirits
+1200 expressions
+300 brands
Free Delivery Island Wide
No minimum spend
for Singapore mainland
100% certified
as an exclusive distributor
& official importer
Retail Store
WhatsApp our Spirits Specialists at
+65 8725 8985 for recommendations